In today’s corporate environment, technology plays an indispensable role in daily operations, yet managing IT support efficiently remains a persistent challenge. Employees frequently encounter difficulties when searching for precise instructions on routine IT tasks such as clearing browser history,...

A credit union system is using generative AI to enhance customer support. They are developing an intelligent chatbot designed to provide accurate and timely responses to user inquiries about their services, policies, and other relevant information. The chatbot utilizes a Retrieval-Augmented...