Design Thinking. We’ve all heard it, we all nod along when it’s mentioned, and we’re all guilty of tossing it into our conversation as if it were some particularly zesty salad topping capable of transforming the humblest romaine-and-vinaigrette of ideas into a gloriously robust, stand-alone feast of strategic business plans. But what actually is it, and why do we need it?

In our last Snippet, we defined five ways to create a successful business strategy that improves core business success while seeking innovation opportunities. Today, we'll explore how design thinking-oriented design services help your organization identify high-ROI initiatives.

Alexis Smirnov, Co-Founder and CTO at Dialogue, discusses healthcare evolution at one of the world’s largest virtual care providers.